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Shipping Policy

Shipping Policy

​📦 Processing Time
  • Orders for ready-made items ship within 3-5 business days.

  • Custom or personalized orders may take up to 10 business days to complete before shipping.

  • If I’m experiencing a high order volume (like after a market or sale), processing times might be a bit longer — I’ll keep you in the loop if there’s any delay.

📦 Shipping Methods & Rates

  • I currently ship within Canada

  • Shipping rates are calculated at checkout based on your location and order size.

  • All packages include tracking unless you select a cheaper untracked option (not recommended for custom orders).

📦 Free Shipping

  • Enjoy free shipping on orders over $75

📦 Local Pickup (Optional)

  • If you’re local to Cambridge, Ontario, you can select Free Local Pickup at checkout. I’ll email you to arrange a pickup time.

📦 Lost, Stolen, or Damaged Packages

  • Once your package leaves my hands, it’s in the care of the carrier. I’m not responsible for packages lost, delayed, or damaged during transit — but if something goes wrong, please reach out! I’ll do what I can to help you work with the carrier and find a solution.

  • If your package arrives damaged, contact me within 7 days with clear photos of the item and packaging so I can assist you.

📦 International Shipping (Optional)

  • Want me to ship outside Canada? I can — but please be aware that international orders may take several weeks to arrive and buyers are responsible for any customs/duties fees. Email me at: Jojocraftsandco.business@gmail.com to arrange this.

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